Zowie

Zowie is an AI-powered customer support solution tailored for ecommerce brands, enabling businesses to automate responses and optimize customer interactions across various channels such as chat, email, text, and social media.
With an automation rate exceeding 70%, Zowie equips customer service agents to be 1.5 times more productive, effectively managing up to 70% of tickets automatically. This platform addresses common customer service challenges, enhancing response times and customer satisfaction while reducing operational costs.

Key functionalities of Zowie include:
- AI Agent: Zowie's AI Agent automates customer conversations throughout the buying journey, improving product discovery, checkout processes, and post-purchase support. It understands over 175 languages, enabling personalized interactions.
- Zowie Inbox: This feature consolidates customer interactions in one place, allowing agents to respond efficiently while managing tickets and inquiries across various channels.
- Insights and Analytics: Zowie provides valuable insights that help businesses understand customer behavior and improve service delivery, driving sales and enhancing customer loyalty.
- ROI Calculator: The platform features a calculator that helps businesses assess potential cost savings from automating customer interactions.

Zowie's focus on efficient handling of customer issues, such as returns and shipping delays, positions it as a comprehensive solution for modern ecommerce challenges. Its commitment to improving customer service through AI-driven tools ensures that businesses can meet and exceed customer expectations.