Zoomin
Zoomin provides a platform for effective product content management, enhancing customer support and self-service capabilities.
Need help?
We can help you find specialists for Zoomin. Let us connect you with the right experts to assist you.
*User registration required
Description
Zoomin is a comprehensive platform designed to centralize, personalize, and secure product content across various customer touchpoints. With a focus on enhancing customer self-service, Zoomin improves documentation efficiency and integrates seamlessly with multiple authoring tools and content management systems. Key functionalities include:
- Smart Documentation Portals: Create user-friendly portals that facilitate easy access to documentation and resources.
- In-Product Help: Provide contextual support within products to enhance user experience.
- Analytics Tools: Gain insights into documentation effectiveness, enabling optimization of content strategies.
- Seamless Integrations: Connect with various platforms, including ServiceNow, for a cohesive support experience.
These features empower documentation teams to reduce support inquiries while promoting customer success. The Zoomin Platform is pivotal in transforming unstructured data into accessible knowledge, ultimately driving improved customer experiences and satisfaction.
Features
Smart Documentation Portals
User-friendly portals that facilitate easy access to product documentation and resources.
In-Product Help
Contextual assistance provided directly within products to enhance user engagement.
Analytics Tools
Insights into documentation effectiveness that enable optimization of content strategies.
Seamless Integrations
Integration with various platforms for a cohesive customer support experience.
Tags
Documentation & Support
- Installation
- Documentation
- Support
- Updates
- Online Support