ZIWO

ZIWO is a cloud-based contact center software provider that specializes in enhancing customer interactions for businesses in the Middle East. The platform offers a unified solution for managing voice calls and WhatsApp conversations, allowing businesses to improve productivity and customer satisfaction through high-quality services.
With ZIWO, users can benefit from features such as:

• Multi-Channel Communication: Seamlessly manage voice calls and WhatsApp messages from a single interface.
• High Voice Quality: Ensures clear and reliable communication with customers.
• Integration with CRMs: Easily integrates with popular CRM systems, enhancing workflow and customer management.
• Call Whispering: Provides training support for agents to improve performance.
• Live Dashboards: Real-time performance tracking to monitor call handling and agent activity.
• Compliance: Adheres to data protection regulations such as GDPR, ensuring secure communication.
• APIs: Over 500 APIs available for tailored solutions across various business departments.

ZIWO supports local phone numbers in over 150 countries, allowing businesses to establish a strong presence while maintaining compliance with local regulations. The platform emphasizes quick deployment, ease of use, and 99.99% uptime, ensuring that businesses can rely on its technology to support growth and customer engagement effectively.
For more information and resources, visitors can access the ZIWO blog, request a demo, and explore features tailored for different business needs.