ZeroQ

ZeroQ is a customer service management platform that aims to eliminate wait times through advanced technologies. It offers a variety of solutions, including in-person service management with cutting-edge kiosks, remote and hybrid service options, self-service capabilities, and an AI-powered demand management tool called BlueQueen.
The platform enables businesses to track and optimize their key performance indicators (KPIs) in real time, enhancing customer experience and satisfaction, which is reported at 98%. With over 200 satisfied clients and hundreds of thousands of virtual tickets issued each month, ZeroQ has established itself as a leader in improving service efficiency.
The platform's features include automated notifications to customers regarding their service status, appointment scheduling, and internal communications among staff. Additionally, ZeroQ emphasizes flexibility for businesses, allowing customization of their services to better fit specific operational needs.
Resources available include a blog for tips on improving customer service, webinars for additional support, and case studies showcasing successful implementations by their clients.