Xelion
Xelion provides a comprehensive cloud-based communication solution, enhancing organizational interactions through omnichannel support and CRM integration.
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Description
Xelion is a cloud-based business communications system tailored for small and medium-sized enterprises (SMEs). This robust platform offers a comprehensive suite of features designed to enhance communication and customer interactions across various devices, including desk phones, laptops, and smartphones.
Key Features Include:
- Omnichannel Communication: Streamline interactions through multiple channels, including voice, video, chat, and email, ensuring that customers can reach you through their preferred method.
- Customer Contact Centers: Enhance customer service capabilities with a dedicated contact center solution that integrates seamlessly with existing workflows.
- Extensive Integrations: Xelion supports integrations with popular business applications, including CRM and ERP systems, allowing for improved data management and customer insights.
- High Uptime and Reliability: With a reported uptime of 99.95%, Xelion ensures that your communication channels are always operational.
- Security and Compliance: Xelion is committed to data security and has achieved ISO 27001 certification, ensuring that customer data is handled with the utmost care.
Xelion operates on a straightforward subscription model, offering an all-inclusive price per user per month. The platform has received multiple awards for its quality and effectiveness in the VoIP market across several countries. The company maintains a partner network of trained experts for advice, installation, and management, catering to various sectors like healthcare and finance. With a focus on constant innovation and high-quality support, Xelion aims to meet the evolving communication needs of businesses around the globe.
Features
Omnichannel Support
Facilitates seamless communication across various channels such as voice, video, chat, and email.
Customer Contact Center
Provides a dedicated solution for managing customer interactions efficiently.
CRM and ERP Integration
Allows integration with popular business applications to enhance data management and customer insights.
High Uptime
Offers a 99.95% uptime guarantee to ensure reliable communication services.
Data Security
Ensures data protection through ISO 27001 certification and stringent security measures.
Tags
Documentation & Support
- Documentation
- Support
- Updates
- Online Support