Xdroid Speech Analytics Suite

Xdroid provides a comprehensive suite of speech analytics solutions designed specifically for contact centers. Their offerings include VoiceAnalytics, AgentAssist, and Xdroid IQ, which leverage advanced AI and natural language processing (NLP) technologies to transform customer interactions and boost agent effectiveness.

### Key Features:

- VoiceAnalytics: This feature automates quality management by processing 100% of conversations to identify problematic interactions. It includes a custom speech recognition engine supporting over 25 languages, automated feedback for agents, and compliance monitoring with sensitive data redaction.

- AgentAssist: This real-time tool enhances agent productivity through features like live call transcription, automated sentiment detection, and KPI monitoring. It provides instant access to relevant information and allows supervisors to assist agents during calls, significantly improving job satisfaction.

- Xdroid IQ: A sophisticated NLP suite that revolutionizes operations in various industries such as Banking, Insurance, and Telecommunications. It supports on-premise installations for enhanced data security and compliance with regulations such as GDPR, ensuring informed decision-making and operational efficiency.

These solutions address critical challenges in customer engagement, agent training, and performance analysis, resulting in improved customer experiences and operational outcomes.