Voiso Contact Center Software

Voiso is an advanced contact center software aimed at improving customer interactions across various channels. It features an Omnichannel Contact Center that supports seamless communication via voice, SMS, and popular messaging applications, enhancing customer experience by allowing interactions through clients' preferred channels. The platform integrates essential tools such as AI Speech Analytics, which analyzes agent performance and customer sentiment to provide actionable insights, and the AI Predictive Dialer, designed to optimize outbound calling performance, increasing both call volume and agent talk time by utilizing historical and real-time data analysis.

Additional functionalities include the Flow Builder, a visual tool that automates inbound operations and streamlines workflows, enabling businesses to create dynamic call flows with intelligent routing and IVR capabilities. Furthermore, Real-Time Dashboards provide customizable views for monitoring performance metrics, facilitating timely data-driven decisions that can significantly boost productivity.

With applications in various sectors including sales, support, BPO, travel, and hospitality, Voiso empowers businesses to enhance customer service and operational efficiency, making it a versatile solution for various organizational needs.