Voci Technologies ASR

Voci Technologies provides an advanced Automatic Speech Recognition (ASR) solution tailored specifically for enterprise contact centers. The platform enables the transcription of 100% of contact center calls with exceptional speed, accuracy, and efficiency. Voci’s ASR engine is designed to handle large volumes of audio, providing transcriptions that are 5 to 10 times more efficient than competitors, thus significantly reducing infrastructure and operational costs.

Key Functionalities:

• Real-time and Post-call Integrations: Voci facilitates seamless integration with various telephony providers for both real-time and post-call analysis.
• High Efficiency: The engine boasts an impressive speed of transcribing 1 hour of audio in just 3 seconds, making it suitable for environments requiring rapid processing.
• Enriched Transcripts: Transcriptions include natural punctuation, custom vocabulary, and rich metadata to enhance the usability of the output.
• Data Security: Voci employs advanced measures to ensure data security, including automatic redaction of sensitive information.
• Deployment Options: The ASR engine supports both cloud and on-premises deployments, providing flexibility based on organizational needs.

Unique Pricing Structure:

Voci offers a pricing model that guarantees the highest return on investment for enterprises, ensuring cost-effectiveness while maintaining quality.

Voci’s ASR solution supports over 30 language models, with more than 1 billion hours of audio transcribed, ensuring high accuracy and operational efficiency. The platform is designed to reduce operational costs and hardware needs while providing comprehensive transcription features suitable for any contact center environment.