Vivocha

Vivocha is a next-generation customer engagement platform designed to improve interactions between businesses and their customers. It facilitates communication through various channels such as video, voice, chat, callbacks, and collaboration tools, allowing for a comprehensive approach to customer support.
The platform is cloud-based, ensuring that it is scalable and secure, making it suitable for businesses of all sizes. Vivocha offers a wide range of features aimed at enhancing customer engagement including:
- Live Chat: Connect with customers in real-time to address their inquiries and provide support.
- Click2Call: Enable instant voice communication with a simple click, streamlining the contact process.
- Co-Browsing: Collaborate with customers by navigating web pages together, thus improving the support experience.
- Video Chat: Engage customers face-to-face for personalized interactions and enhanced support.
- Callback Options: Allow customers to request a callback, ensuring they can connect when it is most convenient for them.
Vivocha integrates seamlessly with existing business systems providing a unified approach to customer engagement. It has been recently acquired by Covisian Group and is trusted by over 200 global brands, demonstrating its effectiveness in enhancing customer interactions.