Versaterm Public Safety Solutions

Versaterm is dedicated to enhancing public safety through a suite of innovative software solutions tailored for law enforcement and community services. The platform integrates advanced technologies to facilitate effective communication between agencies and the communities they serve.

Key functionalities of Versaterm include:
1. Emergency Call Handling: The software modernizes emergency communication systems, streamlining operations and improving situational awareness for dispatchers. It supports Next Generation 9-1-1 (NG9-1-1) to ensure timely and efficient responses.

2. SPIDR Tech: This automated customer service platform enhances community engagement by allowing public safety agencies to send real-time, customizable updates to 9-1-1 callers and crime victims. It gathers feedback through mobile-friendly surveys, helping agencies to improve their services.

3. CallTriage: Leveraging AI technology, CallTriage automates the management of non-emergency calls. This allows dispatchers to prioritize true emergencies, reducing wait times and improving service satisfaction. The cloud-based system features multilingual capabilities and SMS/text responses.

4. CommunityReport: This tool streamlines non-emergency reporting, enhancing the way communities interact with public safety agencies.

By focusing on operational efficiency, Versaterm’s suite of solutions aims to foster trust between public safety agencies and the communities while addressing the increasing demands on public safety departments.