Userlike

Userlike is a customer communication platform designed to improve digital customer interactions through a variety of features and channels. Central to its functionality is the Message Center, which consolidates all customer messages into one inbox, allowing agents to manage conversations efficiently across different platforms, including website chat, WhatsApp, Facebook Messenger, Instagram, and email.

Key features include smart distribution and collaboration tools that facilitate both individual and shared inboxes for agents. This system leverages customer and conversation data to provide personalized support. Additionally, Userlike incorporates AI automation and chatbots, powered by advanced AI technology, including GPT-4. These chatbots enhance response rates and customer engagement by providing smart FAQs and automating responses to inquiries.

The platform also supports WhatsApp campaigns, which enable businesses to effectively engage their customers through one of the most popular messaging apps. Userlike emphasizes data privacy, ensuring GDPR compliance by storing all data on secure servers in Germany. The service includes robust security measures, such as role-based data access and automatic data deletion, allowing businesses to be transparent with customers about their data handling practices.

Overall, Userlike aims to optimize customer support and sales processes, helping over 20,000 businesses improve service quality while controlling costs. The addition of video call capabilities, screen sharing, and file uploads further enhances the customer support experience.