Uptok

Uptok is a digital platform designed for online shops that facilitates face-to-face video interactions between sales associates and customers. This service aims to enhance the customer experience by connecting high-intent shoppers with video associates through seamless video sessions. Uptok's functionalities include:
- Proactive Engagement: Actively engage with customers browsing your products.
- Real-time Activity Tracking: Monitor customer activity for tailored interactions.
- Personalized Recommendations: Offer product suggestions based on customer preferences.
- Discounts and Promotions: Provide exclusive offers during video sessions.
Uptok has proven effective across various sectors, including health and wellness, luxury retail, and cannabis, among others. The platform's customizable solutions ensure compliance with privacy regulations while enhancing customer satisfaction.
A notable case study involves JustCandy, which utilized Uptok's video calling features to provide personalized consultations, resulting in a 70% increase in conversion rates and substantial revenue growth. This demonstrates the potential of video commerce in transforming online shopping experiences.