Upscope

Upscope

Upscope provides innovative co-browsing and screen sharing solutions that enhance customer support and sales interactions through real-time visual assistance.

Location: United Kingdom
Software Type: Web App

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Description

Upscope offers advanced screen sharing and co-browsing solutions tailored for support and sales teams. With Upscope, businesses can view their customer's screen in real-time, enabling efficient communication and improved support experiences.

### Key Features:
- HelloScreen: A tool designed for instant screen sharing without the need for setup, allowing support representatives to see exactly what the customer sees. This facilitates quicker resolutions and enhances customer satisfaction.
- Co-Browsing API: A developer-friendly API that allows for seamless integration of co-browsing capabilities into existing applications, providing flexibility for developers and enhanced user experience.

These tools integrate with popular platforms such as Amazon Connect, Salesforce, and Zendesk, making it easy to incorporate Upscope into your existing workflows. The platform has shown significant improvements in onboarding times and support session efficiencies, as reflected in customer testimonials.

Upscope also provides extensive resources, including documentation and pricing information, to support your implementation and usage of their products. For those interested in learning more, demos and blog articles are available to further explore the functionalities and advantages of Upscope's offerings.

Features

HelloScreen

An instant screen sharing tool that allows support representatives to see the customer's screen without any setup, enhancing communication.

Co-Browsing API

A flexible API that facilitates the integration of co-browsing features into custom applications, enabling real-time collaboration.

Integration Capabilities

Easily integrates with major platforms like Amazon Connect, Salesforce, and Zendesk for streamlined operations.

Customer Support Efficiency

Improves onboarding and support session times, leading to better customer satisfaction.

Resource Availability

Offers comprehensive documentation, pricing, and blog articles to assist users.

Tags

screen sharingco-browsingcustomer supportAPIreal-time collaboration

Documentation & Support

  • Documentation
  • Support
  • Updates
  • Online Support