Upland Software Solutions

Upland Software Solutions

Upland Software offers a suite of AI-driven solutions for customer engagement, document management, and workflow automation to enhance operational efficiency.

Location: United States
Software Type: Web App

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Description

Upland Software provides a range of AI-powered applications designed to optimize customer service and operational efficiency across various industries. Key products include:
- InGenius: A Computer Telephony Integration (CTI) tool that seamlessly connects phone systems with CRM applications, enabling enhanced customer interactions and improved productivity.
- Panviva: An AI-driven knowledge management solution that helps organizations streamline access to critical information, ensuring that employees can deliver consistent and accurate service.
- Rant & Rave: Customer engagement software that captures customer feedback and transforms insights into actionable strategies, enabling organizations to enhance customer experiences.
- FileBound: A workflow automation and document management system that simplifies the handling of documents and processes, boosting efficiency in regulated environments.
- Qvidian: A powerful RFP response software that aids in creating winning proposals through collaboration and content management.
Each solution offered by Upland Software is tailored to address specific operational challenges, leveraging advanced technology to enhance customer satisfaction and streamline processes. The products are supported by a variety of resources including case studies, eBooks, and demo requests, allowing users to better understand their capabilities and applications.

Features

AI Integration

Utilizes artificial intelligence to enhance customer service and operational processes.

Workflow Automation

Streamlines workflows to improve efficiency and reduce manual tasks across departments.

Document Management

Offers tools for effective document capture, storage, and retrieval in compliance with regulatory standards.

Customer Feedback Tools

Incorporates features for gathering and analyzing customer feedback to drive improvements in service.

Knowledge Management

Provides centralized access to critical information, ensuring team members can deliver informed responses.

Telephony Integration

Integrates phone systems with customer relationship management (CRM) platforms for optimized interactions.

Tags

AI SolutionsCustomer EngagementDocument ManagementWorkflow AutomationCTI

Documentation & Support

  • Installation
  • Documentation
  • Support
  • Updates
  • Online Support