Upland Software

Upland Software

Upland Software provides a suite of solutions focused on customer engagement, knowledge management, and operational efficiency through AI technologies.

Location: United States
Software Type: Web App

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Description

Upland Software offers a diverse range of products designed to enhance customer service, streamline operations, and optimize document management through advanced technologies. Their key offerings include:
- InGenius: A Computer Telephony Integration (CTI) tool that enhances personalized customer service by connecting telephony systems with CRM.
- Panviva: An AI-powered knowledge management system designed specifically for regulated industries, helping businesses maintain compliance and share knowledge.
- Rant & Rave: A customer engagement platform that transforms insights into actionable strategies to improve customer experiences.
- RightAnswers: This product provides connected AI knowledge management for enterprise contact centers, ensuring accurate information is readily available.
- AccuRoute: A solution focused on document capture and delivery, facilitating efficient document workflows.
- FileBound, Intelligent Capture, and InterFAX are additional tools that streamline document management processes.
Upland Software's solutions are backed by various resources, including eBooks, case studies, and demo requests, which highlight their capabilities in improving productivity and customer satisfaction.

Features

InGenius - Computer Telephony Integration

Enhances customer service by integrating phone systems with CRM, allowing for personalized interactions.

Panviva - AI-Powered Knowledge Management

Facilitates knowledge sharing in regulated industries, ensuring compliance and operational efficiency.

Rant & Rave - Customer Engagement Software

Transforms customer insights into actionable improvements to enhance overall customer experience.

RightAnswers - AI-Driven Knowledge Management

Provides connected AI knowledge management for enterprise contact centers to improve service delivery.

AccuRoute - Document Processing Solution

Aids in document capture and delivery, streamlining workflows and improving operational efficiency.

Tags

AI solutionsCustomer serviceDocument managementKnowledge managementWorkflow automation

Documentation & Support

  • Installation
  • Documentation
  • Support
  • Updates
  • Online Support