Upland Software
Upland Software provides a suite of solutions focused on customer engagement, knowledge management, and operational efficiency through AI technologies.
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Description
Upland Software offers a diverse range of products designed to enhance customer service, streamline operations, and optimize document management through advanced technologies. Their key offerings include:
- InGenius: A Computer Telephony Integration (CTI) tool that enhances personalized customer service by connecting telephony systems with CRM.
- Panviva: An AI-powered knowledge management system designed specifically for regulated industries, helping businesses maintain compliance and share knowledge.
- Rant & Rave: A customer engagement platform that transforms insights into actionable strategies to improve customer experiences.
- RightAnswers: This product provides connected AI knowledge management for enterprise contact centers, ensuring accurate information is readily available.
- AccuRoute: A solution focused on document capture and delivery, facilitating efficient document workflows.
- FileBound, Intelligent Capture, and InterFAX are additional tools that streamline document management processes.
Upland Software's solutions are backed by various resources, including eBooks, case studies, and demo requests, which highlight their capabilities in improving productivity and customer satisfaction.
Features
InGenius - Computer Telephony Integration
Enhances customer service by integrating phone systems with CRM, allowing for personalized interactions.
Panviva - AI-Powered Knowledge Management
Facilitates knowledge sharing in regulated industries, ensuring compliance and operational efficiency.
Rant & Rave - Customer Engagement Software
Transforms customer insights into actionable improvements to enhance overall customer experience.
RightAnswers - AI-Driven Knowledge Management
Provides connected AI knowledge management for enterprise contact centers to improve service delivery.
AccuRoute - Document Processing Solution
Aids in document capture and delivery, streamlining workflows and improving operational efficiency.
Tags
Documentation & Support
- Installation
- Documentation
- Support
- Updates
- Online Support