TypeGenie

TypeGenie is an advanced auto-complete customer service tool designed to enhance productivity and customer satisfaction. By utilizing deep learning technology, it offers intelligent sentence completions that help reduce repetitive typing, speed up response times, and maintain a consistent brand tone across customer support communications. The tool supports multiple languages and improves over time as it learns from the user's previous tickets.
With impressive metrics such as over 45 million completed characters and significant productivity increases for customer service agents, TypeGenie is a valuable addition to any customer support framework. Users can easily install it as a Chrome plugin and start a 14-day free trial, allowing for quick integration into existing workflows.
TypeGenie offers three subscription plans: Pro, Premium, and Enterprise. The Pro plan is priced at $20 per user per month for teams of 5 or more, the Premium plan at $28 per user per month for teams of 50 or more, and the Enterprise plan is customizable with specific quotes for larger projects. All pricing is based on a 12-month contract. TypeGenie claims to enhance agent productivity by 5-15% through its usage.
In terms of security, TypeGenie prioritizes data security by ensuring the safe storage and processing of client information, particularly for companies with high data security demands. They utilize Amazon's secure data centers for physical infrastructure and adhere to industry standards for data protection, including GDPR compliance. Access to data is restricted to vetted employees, and the company performs regular security assessments to identify and mitigate vulnerabilities.
Explore how TypeGenie can transform your customer service experience by improving response times and enabling your agents to communicate more effectively.