TrueAccord

TrueAccord is a digital debt recovery platform that employs machine learning to create a personalized, self-service experience for consumers. It addresses the challenges associated with late-stage collections by optimizing engagement techniques and offering flexible communication strategies. The platform’s HeartBeat engine customizes the consumer journey by tailoring messaging, outreach timing, and preferred communication channels, which aims to improve satisfaction rates and overall collection effectiveness.

The platform's features include a user-friendly interface designed to facilitate easy navigation and interaction. It allows consumers to manage their debts at their own pace, making payments or seeking assistance as needed. TrueAccord’s patented technology leverages data science models and pre-built content libraries, enabling scalable operations while maintaining a focus on compliance. The company places a strong emphasis on adapting to regulatory changes, ensuring that their collections process meets the latest legal standards.

By utilizing a digital-first approach, TrueAccord not only enhances the efficiency of the collections process but also fosters trust and transparency between consumers and creditors. This innovative platform aims to achieve higher liquidation rates while maintaining positive consumer relationships.