Toky
Toky is a cloud-based communication platform that enhances business communication through a modern phone system, integrating seamlessly with CRM systems.
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Description
Toky is a modern cloud-based phone system designed to enhance communication for businesses of all sizes. It offers features such as call and message functionality across devices, CRM integrations, virtual local numbers, and customizable IVR menus. Toky allows companies to seamlessly log interactions and provide personalized customer experiences while ensuring accessibility anywhere in the world. The platform is easy to set up and integrates with popular business tools, making it ideal for both sales and support teams. Users can access calls and conversations through a browser or mobile apps, and the service is scalable based on business needs.
### Key Features:
- Cloud Phone System: Provides a modern and reliable phone system accessible from anywhere.
- CRM Integration: Integrates with popular CRM systems like Salesforce and HubSpot for efficient management of customer interactions.
- Local Numbers: Supports local phone numbers in over 60 countries, allowing businesses to establish a local presence.
- IVR System: Customizable Interactive Voice Response system to enhance customer engagement.
- Call Forwarding and Monitoring: Enables call forwarding and monitoring features for better call management.
- SMS Messaging: Facilitates SMS communication alongside traditional call functionality.
- Reporting Tools: Offers tools for analyzing communication metrics and improving service delivery.
The platform aims to improve sales opportunities, customer engagement, and team collaboration while ensuring high availability and reliability.
Features
Call Forwarding
Forward calls to different numbers or devices to ensure you never miss a call.
Interactive Voice Response (IVR)
Customizable IVR systems allow for automated call handling, improving customer service.
CRM Integrations
Seamlessly integrates with CRM systems such as Salesforce and HubSpot.
Local Phone Numbers
Acquires local phone numbers in over 60 countries for a global reach.
Call Monitoring
Enables monitoring of calls for quality assurance and training purposes.
SMS Messaging
Supports SMS communication to enhance customer interaction.
Reporting Tools
Provides detailed reporting and analytics to track communication effectiveness.
Tags
Documentation & Support
- Documentation
- Support
- Updates
- Online Support