Tikit

Tikit is a comprehensive IT Service Management (ITSM) platform tailored for the Microsoft Cloud ecosystem. It provides seamless integration with essential Microsoft tools such as Microsoft Teams, Entra, Intune, Power Automate, and Power BI, enabling organizations to enhance their IT service operations.
Among its key functionalities, Tikit supports incident creation directly from Microsoft Teams chats, which simplifies the process for end users and ensures that requests are logged efficiently. The platform also accommodates multi-department support, allowing for customized ticket management systems that cater to diverse organizational needs.
One of the standout features of Tikit is its AI-powered virtual agent, which assists end users by providing instant responses to inquiries and guiding them through common service requests. This capability not only improves user experience but also reduces the workload on IT support staff.
Additionally, Tikit boasts advanced reporting capabilities that empower organizations to analyze their service performance, identify trends, and make informed decisions to enhance their IT service delivery.
The platform includes dedicated web portals for both agents and end users, offering intuitive interfaces for ticket submission and status tracking. Users can also submit tickets via email, further increasing accessibility and convenience.
By automating various business processes and providing robust support tools, Tikit aims to streamline IT service requests, enhance support efficiency, and ultimately deliver better service outcomes for organizations leveraging Microsoft Cloud technologies.