TheySay

TheySay is an innovative platform aimed at transforming how restaurants manage their reputation and customer experience. With a comprehensive suite of tools designed for monitoring and enhancing performance, TheySay enables restaurants to understand and act on customer feedback effectively.

Key Functionalities:
1. Reputation Analysis: TheySay provides tools for monitoring reviews and opinions across various platforms. This feature allows restaurant managers to proactively handle negative feedback and harness positive reviews for marketing purposes.
2. Customer Satisfaction Surveys: The platform allows for the creation of customized surveys to gather insights regarding customer experiences. This feedback is crucial for continuous improvement.
3. Benchmarking: TheySay offers competitive analysis by assessing competitors’ performance and customer sentiments. This helps restaurants to identify their market position and areas for improvement.
4. Local Marketing: The platform facilitates the management of Google business listings, ensuring that potential customers have access to accurate and up-to-date information about the restaurant.
5. Delivery Analytics: Through delivery analytics, restaurants can evaluate their performance with various delivery aggregators, optimizing satisfaction and positioning in the market.

The platform also includes personalized reporting features and the ability to automate responses to customer feedback, making it a comprehensive tool for modern restaurant management.