Tenfold

Tenfold is a technology platform designed to enhance customer engagement and improve the productivity of service and sales representatives. It enables intelligent and contextual conversations by connecting systems of engagement and customer data. Key functionalities of Tenfold include:

- Automated Logging: Automatically log customer interactions, reducing manual entry and increasing efficiency.
- Click-to-Dial: Seamlessly initiate calls from the platform, enhancing communication capabilities.
- Unified Interface: Access various tools from a single interface, simplifying workflows for agents.

The platform aims to reduce agent workflow steps and increase overall productivity while providing actionable insights for sales teams. Tenfold integrates with major CRM and communication systems, making the integration process straightforward for businesses. Users can choose from three deployment options: embedded UI, Chrome extension, and desktop application for both Mac and PC.

Tenfold also emphasizes customization, allowing teams to tailor the platform to their specific needs. This focus on adaptability, along with features such as a unified customer profile, workflow automation, and natural language processing, helps streamline the agent experience and reduce average handling time (AHT). Moreover, the platform captures important call metadata and allows for dynamic link embedding to facilitate seamless interactions.

In summary, Tenfold is designed to transform the customer experience by improving agent performance and satisfaction, ultimately benefiting businesses through enhanced customer engagement.