tele-LOOK

tele-LOOK is a cloud-based software application that revolutionizes customer service by enabling remote assistance through live video support. This innovative solution addresses the growing challenges associated with skilled labor shortages, allowing personnel to manage more service cases without the necessity for physical presence. By utilizing tele-LOOK, technicians can connect with clients in real-time via a live video stream initiated through a simple link sent via SMS. The technician can control the camera perspective, guiding the client through troubleshooting or setup processes using visual and auditory instructions. This method not only improves efficiency but also significantly reduces travel time and expenses.

The software ensures compliance with GDPR regulations, securely storing data in a German data center. Its intuitive interface eliminates the need for technical installation, making it accessible to various industries. tele-LOOK enhances communication and quick problem resolution, thus minimizing downtime and service interruptions. Companies can leverage this technology to optimize their customer service departments, ensuring that existing staff are utilized more effectively. Users are encouraged to explore further by scheduling an online presentation or downloading a white paper on addressing skilled labor shortages.