Teckinfo Call Center Solutions

Teckinfo provides a range of call center software solutions tailored to improve customer service operations across various industries. Their offerings include:
- Inbound and Outbound Call Center Solutions: Designed for managing both incoming and outgoing customer communications effectively.
- IVR Systems: Interactive Voice Response systems that automate customer interactions, providing information without the need for a human operator.
- Automatic Call Distributors (ACD): Efficiently route incoming calls to the appropriate agents, minimizing wait times and enhancing customer satisfaction.
- Predictive Dialers: Automate the dialing process to increase agent productivity and connect them only with live calls.
- Voice Broadcasting: Enables businesses to send pre-recorded messages to a large number of recipients simultaneously.
- Omnichannel Contact Centers: Centralize customer interactions from various channels, including voice, email, and chat, providing a seamless customer experience.
Teckinfo also integrates CRM solutions for better management of customer interactions, along with real-time monitoring and analytics to track performance metrics. Their digital transformation services leverage technologies such as conversational AI and chatbots, which enhance operational efficiency and customer engagement. The solutions are tailored for enterprises, MSMEs, and startups, serving sectors like banking, healthcare, eCommerce, and education.