Tally Group SaaS Solutions

Tally Group is a leading provider of cloud-native SaaS solutions tailored for the energy sector, primarily focusing on billing and digital services. Established through the merger of Agility CIS and Tally, the company operates globally, catering to the diverse needs of commercial, industrial, and residential customers. Their flagship product, Tally Billing, supports complex billing processes for multi-utility operations, ensuring compliance with energy market regulations and enhancing customer engagement.

Key functionalities of Tally Billing include:

• Advanced Data Management: Efficiently manages vast amounts of consumer data to optimize billing operations and improve service delivery.
• Tariff Optimization: Allows organizations to tailor pricing structures based on consumer usage patterns and market demands.
• Customer Management: Provides tools for effective customer engagement, ensuring timely communication and support.
• Compliance: Ensures adherence to industry regulations and standards, minimizing risk and enhancing trust with consumers.

In addition to billing solutions, Tally Group offers Tally Digital—a suite of digital tools designed to empower customers through self-service capabilities. Features include a self-service portal, mobile applications, and chatbots that facilitate account management and provide personalized updates, addressing issues such as bill shock. This not only enhances the customer experience but also contributes to reduced service costs and lower customer churn.

Operating across regions such as North America, Japan, New Zealand, Australia, the UAE, and India, Tally Group is committed to driving innovation and sustainability in the utility sector. The company's mission is centered around utilizing consumer data rights to improve service quality and foster lasting customer relationships. With over 55 global clients and managing more than 4 million meter points, Tally Group continues to expand its reach and offerings, ensuring that utilities can thrive in an increasingly complex energy landscape.