Talisma

Talisma is a technology partner specializing in customer experience (CX) solutions and educational technology (Ed-Tech) for businesses and educational institutions. With over 22 years of experience, Talisma's offerings include robust CRM systems, workforce management tools, social engagement platforms, and comprehensive learning management solutions.
The application is designed to improve customer service efficiency across multiple channels, thereby addressing key challenges such as resolution times and customer satisfaction. Talisma provides various features including a unified inbox for communication, knowledge base integration for quick access to information, omnichannel routing to manage customer interactions seamlessly, and analytics reporting for deriving insights from customer data.
In the educational sector, Talisma enhances learning experiences by leveraging platforms like Blackboard Learn, focusing on personalized learning paths, interactive engagement tools, and improving administrative efficiency within universities. They also invest in initiatives that prepare students for employability, thereby bridging the gap between education and job readiness.
Talisma's tools are designed to empower businesses and institutions by streamlining workflows, enhancing productivity, and fostering an environment conducive to effective learning and customer engagement.