Symbl.ai

Symbl.ai is a comprehensive, real-time AI platform designed to extract actionable insights from unstructured conversations, particularly in sectors such as customer service, sales, and internal meetings.

The platform provides a variety of functionalities, including:

• Generative APIs: Tools for call scoring and summarization that evaluate agent performance based on customizable criteria.
• Understanding APIs: These include sentiment analysis and transcription capabilities that convert spoken or written conversation into structured data.

Symbl.ai's Call Score API enables businesses to assess the quality of interactions by providing scorecards for both AI and human agents. This feature supports multiple formats, including text, audio, and video, making it versatile for various applications across industries like finance and education.

Additionally, the Sentiment Analysis API measures speaker sentiment, offering polarity labels from -1 (negative) to +1 (positive) and providing aspect-based sentiment analysis for contextual understanding. The platform is designed for real-time interaction analysis, facilitating customer satisfaction and compliance monitoring.

Symbl.ai integrates with numerous platforms and offers pre-built user interfaces, enhancing its usability for companies of all sizes aiming to improve their workflows with real-time insights.