Swivl

Swivl is an AI-powered automation platform tailored for the self-storage industry, providing intelligent 24/7 customer support. This platform utilizes advanced automation and AI-driven chatbots to facilitate personalized customer interactions while streamlining various operational tasks. Swivl automates customer inquiries, including billing questions, login assistance, and gate access codes, allowing facility managers to focus on higher-value activities.

Key Features

• Intelligent Automation: Swivl automates over 80% of customer inquiries without the need for human intervention, enhancing efficiency and responsiveness.
• Conversational AI: Utilizing Natural Language Processing (NLP), Swivl analyzes customer interactions to provide tailored responses and recommendations.
• Custom Workflows: The platform offers over 300 customizable workflows to address various customer inquiries, ensuring comprehensive support.
• Facility Management Integration: Swivl integrates seamlessly with popular Facility Management Software (FMS) to enhance operational efficiency and communication.
• Data Insights: Swivl provides actionable insights based on customer engagement and agent performance, supporting data-driven decision-making.

Overall, Swivl aims to improve customer engagement while maintaining the necessary human touch to ensure satisfaction. The platform is designed to reduce call center volumes, improve efficiency, and help drive revenue through automated bookings and inquiries.