Surveypal

Surveypal is a comprehensive customer experience management solution that has evolved since its inception in 2007 to leverage advanced AI technology and provide actionable insights based on customer feedback. The platform is designed to facilitate proactive decision-making by enabling organizations to capture and analyze customer interactions across various touchpoints.
The key functionalities of Surveypal include:
- Customizable Surveys: Users can create engaging and brand-aligned surveys with features like multilingual support, advanced logic rules, and real-time response tracking.
- AI-Powered Insights: The platform integrates contextual intelligence to enhance the understanding of customer needs and experiences, allowing for data-driven strategies.
- Compliance and Security: Surveypal adheres to GDPR guidelines and is ISO 27001 certified, ensuring the security of sensitive customer data.
- Proactive Feedback Mechanisms: By capturing feedback at various stages, organizations can identify trends and areas for improvement, enhancing customer satisfaction and operational efficiency.
Through its robust tools, Surveypal is employed by over 600 organizations worldwide to improve their customer experience frameworks and drive growth through informed decision-making.