Support.cc

Support.cc

Support.cc offers an efficient help desk software solution, enhancing customer support through features like ticket management and knowledge bases.

Location: United States of America
Software Type: Web App

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Description

Support.cc is a dedicated help desk software designed to streamline customer support operations and enhance user satisfaction. This comprehensive application allows businesses to efficiently manage customer inquiries and support tickets.
Features include:
- Ticket Management: Organize and prioritize customer issues with an intuitive ticketing system. Agents can assign, track, and resolve tickets efficiently.
- Knowledge Base: Create a centralized resource for customers, providing them with self-service options through detailed articles and FAQs.
- Helpdesk Automation: Automate repetitive tasks to improve response times and reduce workload on support staff.
- Real-time Reporting: Access analytics and reports to monitor team performance and customer satisfaction metrics.
- Integration Capabilities: Seamlessly integrate with other applications in the 500apps suite to enhance functionality and streamline operations.
The platform operates on a subscription model, offering a 14-day free trial for users to explore its capabilities. With 50 applications available for $14.99 per user, Support.cc is positioned as a cost-effective solution for businesses seeking to elevate their customer support experience.

Features

Ticket Management

Organize and prioritize customer inquiries with an effective ticketing system.

Knowledge Base

Provide self-service options to customers through a centralized information repository.

Helpdesk Automation

Automate routine tasks to boost efficiency and response times.

Real-time Reporting

Generate reports to track customer satisfaction and team performance.

Integration Capabilities

Connect with other applications for enhanced functionality and workflow.

Tags

help deskcustomer servicesupport ticket systemSaaSautomation

Documentation & Support

  • Documentation
  • Support
  • Updates
  • Online Support