Super SLA

Super SLA is a specialized service aimed at improving SLA reporting and alerting for users of HubSpot Service Hub and Help Scout. The application allows users to seamlessly connect their accounts and create customized SLA rules tailored to their specific needs. By utilizing Super SLA, users can prevent missing important SLAs through timely alerts delivered via email, phone, or SMS.

Key functionalities of Super SLA include:
- Per-Customer SLAs: Users can set unique SLAs for different customers, ensuring personalized service.
- Easy Integration: The service integrates smoothly with HubSpot and Help Scout, allowing for quick setup and operation.
- Detailed Reporting: Users have access to comprehensive reports that provide insights into SLA adherence and performance metrics.
- Configurable Alerts: The application provides configurable alert options to keep users informed about SLA status changes.
- Custom Business Hours: Users can define business hours for SLA calculations, accommodating different operational schedules.

Super SLA offers a 14-day free trial for new users, allowing them to explore the application's capabilities without commitment. After the trial, users can choose from three pricing tiers: Starter, Pro, and Business, each designed to cater to different levels of need and ticket limits. With Super SLA, organizations can enhance their service level management, ensuring they meet customer expectations consistently.