Sunrise Software IT Service Management

Sunrise Software specializes in IT Service Management (ITSM), providing over 30 configurable modules designed to optimize IT operations. The ITSM solutions cater to a diverse range of sectors, including public sector, healthcare, education, and financial services. The platform improves efficiency through automated processes and seamless integrations with tools such as Microsoft Teams and Jira.

Users can manage support tickets effectively via multiple channels, including self-service portals and AI-powered chatbots. This enhances the end-user experience by enabling quick access to support and information. Compliance with service level agreements (SLAs) is ensured through robust reporting and analytics capabilities.

Sunrise Software's customer-centric approach is highlighted by its UK-based service desk staffed with ITIL-trained personnel, ensuring efficient support. The company emphasizes continuous improvement and actively gathers customer feedback, boasting a high satisfaction score of 97%.

For organizations looking to enhance their IT service management, Sunrise Software is a viable solution due to its commitment to customer partnerships and compliance with UK data protection regulations.