Streem

Streem is a comprehensive platform designed to revolutionize customer service through remote visual assistance tools. Utilizing StreemCore®, the platform offers a suite of features aimed at improving support processes across various industries including insurance, field service, and customer support.

Key Functionalities:

• Remote Visual Assistance: Streem enables businesses to engage with customers through real-time video calls, eliminating the need for physical interactions and allowing support teams to see what customers see. This feature enhances diagnostic capabilities and supports faster issue resolution.
• Augmented Reality (AR) Integration: The platform incorporates AR tools to provide interactive experiences during customer interactions, facilitating better understanding and guidance. Users can annotate images, utilize text recognition, and capture GPS location data.
• No Download Required: Streem promotes ease of use with its no-download capabilities, allowing users to join video sessions directly from their browsers without the need for account creation or app installations.
• Secure Data Management: The platform is compliant with data protection regulations such as CCPA and GDPR, ensuring that all customer interactions and data are securely managed and stored in the cloud.

Use Cases:

• Insurance Solutions: Streem assists insurance companies in remote underwriting and claims processing, enabling adjusters to conduct virtual meetings and assessments with policyholders.
• Field Service Operations: The platform aids field service teams by providing tools for remote inspections, reducing travel time and costs associated with onsite visits.
• Customer Support: Support teams can enhance their operations by integrating Streem's technology into their existing workflows, optimizing touchpoints and capturing critical data during customer interactions.

With a focus on transforming customer support, Streem aims to enhance user experience and operational efficiency across various sectors, making it a valuable asset for businesses looking to improve their service offerings.