Stonly

Stonly is a comprehensive platform designed to enhance customer service automation through adaptive knowledge, AI, and interactive guides. It empowers businesses to create self-service solutions, significantly improving customer satisfaction and reducing support tickets. With a user-friendly interface, Stonly allows companies to develop interactive guides, knowledge bases, checklists, and more.

### Key Features:
- Interactive Guides: Create step-by-step guides that help users navigate through processes and find answers independently.
- Knowledge Base: Develop a centralized location for customer inquiries, enabling easy access to information.
- AI-Driven Responses: Utilize AI to provide automated answers to common questions, reducing the load on support agents.
- Integration Capability: Seamlessly integrate with popular help desk tools like Zendesk and Salesforce to streamline workflows.
- Analytics: Monitor performance metrics to continuously improve support effectiveness.

Stonly offers two main pricing plans: the Small Business plan is suitable for companies with fewer than 100 employees, featuring unlimited guides, support for 5 team members, and a 14-day free trial. The Enterprise plan provides advanced features for larger organizations including help desk integrations and unlimited team members. Both plans ensure that businesses can enhance their customer support processes effectively.

Stonly’s focus on self-service not only empowers customers to find solutions independently but also equips support agents with guided tools to enhance their efficiency. The platform has demonstrated success across various industries, helping companies reduce resolution times and improve agent training.