Spokk

Spokk is a customer experience (CX) measurement tool designed to assist businesses in the collection and analysis of customer feedback to prevent churn and enhance loyalty. With statistics indicating that 50% of customers are willing to switch after just one negative experience, the importance of measuring customer experience becomes evident.

Key functionalities of Spokk include verified feedback collection and AI-generated review drafts, which help streamline the process of gathering insights. The platform also offers tools for measuring staff performance, allowing businesses to assess the effectiveness of their customer interaction strategies. Additionally, Spokk enables companies to send coupons to customers who provide feedback, turning potentially negative experiences into opportunities for customer engagement.

One notable feature of Spokk is its revolutionary feedback form, which collects information in under 20 seconds. This quick approach allows businesses to link feedback directly to individual customers, providing a more personalized analysis of customer satisfaction.

Moreover, Spokk allows customization of feedback attributes and facilitates testimonial collection, helping businesses gain valuable insights into customer experiences. Through these capabilities, Spokk aims to empower organizations to remain competitive and continuously improve their service quality.