Socialbear

Socialbear is a dedicated customer support solution designed to enhance your business's ability to engage and assist customers effectively. With a team of over 250 trained agents available around the clock, Socialbear specializes in providing support for platforms such as Zendesk, Freshdesk, and Salesforce. This comprehensive service caters to various customer needs, including email support, social media moderation, and live chat assistance.
The core of Socialbear's operations is to maintain your brand's tone and consistency while delivering exceptional service globally. With the capability to communicate in multiple languages, they aim to ensure that every customer interaction is handled with the utmost professionalism and care.
A key feature of Socialbear is its commitment to quality, evidenced by a 95% customer satisfaction score (CSAT). This metric reflects their dedication to meeting and exceeding client expectations. The company offers flexible pricing plans, allowing businesses of all sizes to access high-quality support services without compromising on quality.
In addition, Socialbear provides a full-stack service model that includes agent management, training, security measures, and analytics to help you understand and improve customer interactions. This all-encompassing approach not only ensures effective problem resolution but also provides insights that can drive future customer engagement strategies.