SnapCall

SnapCall is a video communication platform aimed at improving customer support interactions by enabling users to explain issues through video, screen recordings, and live calls. This platform integrates seamlessly with existing systems such as Zendesk and Salesforce, enhancing customer support processes and contributing to increased customer satisfaction.
One of the key functionalities of SnapCall is its AI-powered video intelligence, which analyzes customer interactions to provide valuable insights. This feature aids support teams in understanding customer needs better and streamlining communication.
Additionally, the platform automates support workflows intelligently, allowing for quicker ticket resolutions and more efficient handling of customer inquiries. The capability to capture non-verbal communication cues further enhances the resolution process, leading to faster and more effective customer support outcomes.
With proven success, SnapCall has assisted over 500 companies in achieving notable improvements in their customer service metrics. Users have reported a remarkable 90% Customer Satisfaction (CSAT) score and a 46% reduction in ticket resolution time, showcasing the effectiveness of the platform in real-world applications.
Overall, SnapCall addresses common challenges faced in customer support by providing a robust and versatile video communication solution that enhances interaction quality and efficiency.