SME Online

SME Online

SME Online is a service management solution designed for small to medium-sized businesses, enhancing efficiency and productivity.

Location: United States
Software Type: Web App

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Description

SME Online is a comprehensive service management platform aimed at optimizing operations for small to medium-sized businesses (SMBs). The application includes features such as the Customer Cloud, which enables customers to manage work requests, view service history, and access invoices, all in one place. This functionality not only improves service efficiency but also allows staff to focus on more critical tasks.
The platform is designed to increase billable hours and extend service areas by facilitating effective subcontractor management. It integrates modules for various business functions, including sales, customer service, inventory management, and help desk functionalities, allowing businesses to automate tasks and minimize double entries.
Additional products like SME Complete and Mobile Tech provide enhanced tools to support service-oriented businesses. Given the importance of mobile accessibility, SME Online is optimized for use on mobile devices, ensuring that users can access necessary information on the go.
With over 1,000 satisfied customers, High 5 Software emphasizes empowering businesses to run better service operations, ensuring they are equipped with the tools needed for success.

Features

Customer Cloud

Allows customers to manage work requests, view service history, and access invoices directly.

Integrated Modules

Includes sales, customer service, inventory management, and help desk functionalities to streamline operations.

Mobile Optimization

The platform is optimized for mobile devices, allowing users to access information and manage tasks on the go.

Automation

Automates various tasks to reduce double entries and increase productivity.

Subcontractor Management

Facilitates effective management of subcontractors to expand service areas.

Tags

service managementbusiness softwareSMEcustomer serviceproductivity tools

Documentation & Support

  • Documentation
  • Support
  • Online Support
  • Updates