Sitechange

Sitechange is a specialized helpdesk ticketing system tailored for web design agencies, aimed at simplifying the management of client website change requests. This tool was developed by a web agency that faced challenges with existing helpdesk software, particularly in tracking time spent on requests and managing billing effectively. As a solution, Sitechange organizes all requests by client and webpage, enabling agency teams to address ongoing website updates systematically.

Key functionalities include:
- Retainer Time Tracking: Agencies can keep a record of the time allocated for each client, ensuring clear billing practices.
- Client-Side Access: Clients can submit requests and track progress directly, enhancing communication between the agency and its clients.
- Email Notifications: Automatic notifications are sent to keep all parties informed about the status of requests.

Sitechange offers multiple pricing plans designed to accommodate different agency sizes and needs. The tiers include Freelancer ($39/month), Studio ($99/month), and Agency ($199/month), each allowing various limits on active clients and requests.

Additionally, there is an Enterprise option available for larger agencies that require custom features and pricing. A free trial is also offered, requiring a credit card for verification but not incurring charges until the trial period ends.

Overall, Sitechange addresses the common issues faced by web agencies by providing a user-friendly platform for managing website maintenance efficiently.