Shipway

Shipway is a robust platform tailored for Direct-to-Consumer (D2C) brands to optimize their post-purchase experience through advanced order tracking and management solutions.
The main functionalities of Shipway include:
- Real-Time Delivery Updates: Keep customers informed with real-time notifications about their shipment status, reducing queries regarding order tracking.
- Branded Tracking Pages: Create custom tracking pages with your brand's identity, allowing customers to easily monitor their orders.
- Communication Alerts: Utilize WhatsApp, SMS, and email for branded communication, ensuring customers receive timely updates on their deliveries.
- Returns and Refund Management: Streamline the process of handling returns and refunds, thereby enhancing customer satisfaction and trust.
- Carrier Performance Measurement: Evaluate the performance of various delivery partners to ensure the best service for your customers.
- Integration with Multiple Tools: Seamlessly integrate with over 50 different CMS and marketing tools for a streamlined logistics process.
Shipway is trusted by over 10,000 D2C brands and supports a vast network of more than 600 courier services. The platform significantly reduces customer inquiries while improving overall satisfaction, making it a vital tool for any eCommerce business looking to enhance its shipping and order management processes.