SESTEK AI Solutions

SESTEK offers a comprehensive suite of AI-powered solutions aimed at enhancing customer service and automation across various sectors. Their flagship products include:

Conversational IVR

Utilizing Natural Language Processing (NLP), SESTEK's Conversational IVR enables customers to interact in natural language rather than through complex touch-tone menus. This leads to improved call completion rates, reduced hang-ups, and shorter call durations. The system also includes features for customer authentication and interaction analytics, catering to industries such as banking and e-commerce.

Knovvu Virtual Agent

The Knovvu Virtual Agent is another significant offering from SESTEK, allowing businesses to automate customer interactions with high accuracy. This AI-powered agent operates 24/7, effectively reducing the need for full-time human agents while providing reliable support to customers. It is equipped with advanced speech recognition capabilities, enhancing the overall customer experience.

Knovvu Biometrics

SESTEK's Knovvu Biometrics technology is designed for secure customer authentication, analyzing over 100 unique voice parameters to verify identities in real time. This not only boosts security but also improves user experience by eliminating the need for traditional passwords and PINs. It has shown to significantly reduce call durations, operational costs, and potential fraud risks.

SESTEK is committed to providing tailored solutions and exceptional customer service, supported by over 20 years of expertise in the field. Their technologies have been successfully implemented by more than 550 brands worldwide, showcasing substantial improvements in service delivery and customer satisfaction metrics.