ServiceAide

ServiceAide offers a suite of AI-driven solutions designed to improve service management and operational efficiency across diverse industries such as healthcare, education, financial services, and government. Their notable products include ChangeGear, a modern service management platform that automates manual tasks and enhances service performance by utilizing an AI-first approach. ChangeGear features tools like a Virtual Agent and a staff Copilot, which automate business processes and improve self-service capabilities, thus delivering a superior digital experience for employees.
In addition, ServiceAide provides Intelligent Service Management (ISM), a flexible multi-function service desk that incorporates over nine ITIL processes. ISM is designed to enhance customer satisfaction and service delivery while maintaining adherence to service level agreements (SLAs). It employs a value-based pricing structure, making it accessible for enterprises with limited budgets. The integration of Luma Virtual Agent with ISM further improves service automation, boosts employee satisfaction, and reduces operational costs.
Luma AI is another significant offering that automates various tasks to augment workforce efficiency, such as generating summaries, suggesting solutions, and populating fields. This suite includes Luma Knowledge and Luma CoPilot, fostering improved service delivery and user experience across sectors like IT and customer service. Overall, ServiceAide's solutions address challenges like increasing ticket volumes and productivity constraints while optimizing digital process transformations.