ScreenMeet

ScreenMeet is a comprehensive remote support solution designed for IT Help Desk and customer service teams. Built on AWS infrastructure, it offers a secure and efficient platform for real-time collaboration. With features such as video calling, screen sharing, and remote desktop access, ScreenMeet allows support agents to diagnose and resolve issues quickly and effectively. The platform integrates seamlessly with popular CRM and ITSM systems, including ServiceNow and Salesforce, streamlining workflows and enhancing user experience.

Key Functionalities:

• Secure Remote Access: ScreenMeet provides secure connections to resolve IT issues without the need for additional user accounts, ensuring data security within existing systems.
• Co-browsing: Agents can navigate alongside customers in real-time, facilitating guided assistance and improving resolution times.
• Asynchronous Support: Users can submit tickets and receive video recordings of support sessions, enhancing the support experience.
• Integration: The platform easily integrates into existing IT Service Delivery Platforms, eliminating disruptions and maintaining productivity.
• Scalability: Designed to accommodate various team sizes, ScreenMeet is suitable for both small businesses and large enterprises.

Performance Benefits:

Testimonials indicate that ScreenMeet increases first-call resolution rates by up to 32%, leading to higher customer satisfaction. The software is designed to enhance agent productivity, making support processes more efficient and user-friendly.

Support and Documentation:

ScreenMeet includes a dedicated customer success team to assist with onboarding and provide ongoing support. Comprehensive documentation is available to help users navigate the platform effectively.