ReviewFilter

ReviewFilter is a comprehensive cloud-based reputation management software specifically tailored for the hospitality sector, focusing on hotels and restaurants. It provides an efficient way to enhance online reputation by effectively managing guest feedback. After a customer's stay, the software automatically engages recent guests through personalized emails or SMS messages to solicit their feedback.
Positive feedback is strategically directed towards popular review sites such as TripAdvisor and Yelp, while negative feedback is channeled privately to the hotel's management, allowing them to address concerns before they are posted publicly. This dual approach not only helps in managing online reputation but also aids in improving guest satisfaction.
The platform features a user-friendly dashboard that presents essential performance metrics, making it easier for management to assess their reputation at a glance. Additionally, ReviewFilter includes a reputation tracker that allows users to monitor online reviews in real time, ensuring that they remain aware of their standing in the market.
Moreover, the software offers tools for executing targeted marketing campaigns based on collected guest satisfaction data, thus enabling hotels and restaurants to tailor their services according to customer preferences. The overall efficiency of ReviewFilter streamlines the feedback collection process, enhancing engagement and conversion rates compared to traditional survey methods.