Retently

Retently is a comprehensive customer experience (CX) intelligence platform that enables businesses to effectively build loyalty and foster long-lasting relationships with their customers. By utilizing feedback analytics, Retently combines crucial metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to extract actionable insights aimed at improving the overall customer experience throughout their journey.

The platform stands out with its ability to integrate smoothly with popular tools such as Salesforce, HubSpot, and Slack, which facilitates the gathering and analysis of customer feedback within workflows already in place. These integrations ensure that users can seamlessly connect their existing systems and leverage customer insights for strategic decision-making.

Retently caters to both B2B and B2C markets, making it versatile for various industries including ecommerce, healthcare, and technology. By focusing on real-time data and feedback collection, the platform empowers businesses to take proactive measures in understanding their customers’ needs and enhancing their satisfaction levels. With the help of Retently, organizations can track customer sentiment, identify areas for improvement, and ultimately drive loyalty through informed actions.