Refiner

Refiner is a versatile survey tool specifically tailored for SaaS and digital product companies, enabling them to efficiently gather customer feedback through various customizable survey formats, including in-product microsurveys, mobile surveys, website surveys, and email surveys.
The platform is designed with usability in mind, featuring an intuitive interface that allows users to create and distribute surveys easily. With a library of customizable survey templates for different use cases such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Product Market Fit (PMF), businesses can tailor their surveys to match their branding and engage their target audience effectively.
Refiner emphasizes the importance of data analysis and user insights by providing a robust reporting dashboard that allows teams to analyze survey results in real-time. Users can segment their audience for targeted feedback collection and automate workflows through integrations with tools like Segment and Zapier, which facilitates seamless data management and enhances the overall user experience.
By leveraging Refiner, companies can gain valuable insights that drive product improvements, enhance customer satisfaction, and reduce churn, ultimately leading to informed decision-making and business growth.