Provance ServiceTeam

Provance ServiceTeam offers comprehensive IT Service Management (ITSM) and IT Asset Management (ITAM) solutions specifically designed for organizations leveraging Microsoft technologies. Built on the Microsoft Power Platform, these solutions enable businesses to optimize their IT services and asset management processes effectively.

Features of ServiceTeam ITSM:

• User-Friendly Interface: Enhance the service desk agent experience with an intuitive design.
• Integration with Microsoft Tools: Utilize Power BI for reporting, Power Automate for workflow automation, and Power Virtual Agent for chatbot deployment.
• ITIL Alignment: Streamlined processes that adhere to ITIL best practices for effective incident management.
• Editions Available: Two editions (Professional and Enterprise) to cater to different organizational needs.
• ITAM Add-On: An option for adding IT Asset Management capabilities to your ITSM solution.

Features of ServiceTeam ITAM:

• Lifecycle Management: Manage hardware and software assets from acquisition to disposal.
• Serialized Asset Management: Track individual asset serial numbers for enhanced accountability.
• Centralized Software Management: Oversee software assets efficiently, ensuring compliance and optimization.
• Built-In Lifecycle Processes: Automate asset management workflows with built-in processes.
• Dashboards and Reports: Access insightful dashboards and reports to inform decision-making.

The combination of ITSM and ITAM solutions offers a powerful approach to modern IT service management, enhancing organizational efficiency while minimizing complexity through native integrations with Microsoft products.