Primo Dialler

Primo Dialler

Primo Dialler is a cloud-based hosted dialler that enhances connectivity and efficiency for call centers, offering predictive dialing and real-time analytics.

Location: United Kingdom
Software Type: Web App

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Description

Primo Dialler is a hosted dialler solution tailored for call centers seeking to improve connectivity and operational efficiency. This cloud-based platform simplifies the complexities of dialing, allowing businesses to focus on customer interactions rather than on the technology behind it. With features like predictive dialing, users can expect a significant increase in connection rates, reported at 4x higher than traditional methods.

The platform also provides real-time analytics, enabling managers to track performance and make informed decisions on the go. With seamless integration capabilities, Primo Dialler can easily connect with various software applications, making it a versatile tool for businesses of all sizes. Users benefit from a user-friendly interface designed for both technical and non-technical staff, ensuring quick adoption and minimal training.

Additionally, the no-commitment model allows businesses to trial the solution without the fear of long-term contracts. Customer support is a cornerstone of the service, with dedicated assistance available to help clients maximize their use of the platform. Overall, Primo Dialler addresses the common pain points in call center operations, providing a streamlined approach to enhance both sales and customer satisfaction.

Features

Predictive Dialing

Automatically dials multiple numbers simultaneously, connecting agents only when calls are answered to increase productivity.

Real-Time Analytics

Provides insightful data on call performance, helping managers to make data-driven decisions to improve efficiency.

Cloud-Based Solution

Eliminates the need for physical hardware, ensuring easy access from anywhere and simplifying operational management.

Seamless Integration

Easily integrates with various software applications to enhance workflow and data synchronization.

User-Friendly Interface

Designed for ease of use, allowing quick navigation and minimal training requirements for team members.

Dedicated Customer Support

Offers reliable support to assist clients in utilizing the platform effectively and addressing any issues promptly.

Tags

diallercall centersalespredictive dialinganalytics

Documentation & Support

  • Documentation
  • Support
  • Online Support