Pointel Solutions

Pointel offers a suite of services and solutions focused on improving customer experience through effective contact center technologies. Their offerings include:

• Genesys Implementation: With over 14 years as a certified Genesys partner, Pointel specializes in implementing Genesys Cloud solutions and building omnichannel customer experiences. The company has extensive experience with various Genesys products, enabling them to upgrade systems and deploy SIP solutions efficiently.
  
• Automated Testing (STAMP): Pointel's STAMP (System Test and Monitoring Platform) provides a comprehensive automated testing solution for contact centers. It is designed to ensure that systems, including IVR, function cohesively in an omnichannel environment. Key features include load testing, functional testing, stress testing, and heartbeat monitoring to optimize customer and agent experiences.
  
• Analytics Solutions: The analytics services offered by Pointel focus on data warehousing and reporting using tools such as Tableau and Microsoft BI. They assist businesses in data collection and analysis to support informed decision-making.
  
• Survey360: This solution is aimed at gathering customer feedback through surveys, providing insights into customer expectations and contact center operations. Survey360 integrates seamlessly with platforms like Salesforce, offering real-time data analysis and customizable reporting.
  
  These services collectively address various operational needs in the contact center space, enhancing customer satisfaction, retention, and revenue.