Pipkins Workforce Management Solutions

Pipkins Inc. specializes in comprehensive Enterprise Workforce Management Solutions tailored for diverse operational needs. Their offerings encompass advanced forecasting, real-time management, absence management, and task tracking, all integrated within a single database system.

Key functionalities include:
- Advanced Forecasting: Utilizing proprietary algorithms, Pipkins enhances traditional Erlang-C models through innovative Merlang algorithms. This allows for accurate predictions of call metrics such as abandons and busies, essential for optimizing staffing in dynamic business environments.
- Real-time Management: Users can monitor and manage workforce performance as it happens, enabling timely adjustments to operational strategies.
- Task Tracking: This feature facilitates the management of tasks across teams, ensuring productivity and accountability.
- Performance Management: Pipkins provides tools to analyze and improve agent performance, ultimately leading to better service levels and customer satisfaction.

The platform supports multi-channel and omni-channel contact centers, ensuring flexibility and adaptability to meet the ever-evolving demands of business operations. Its robust data management capabilities and advanced scheduling techniques contribute to increased return on investment and improved productivity across varied organizational sizes. Pipkins also offers mobile app access, currently available for iOS, with future support for Android planned.