Percept.AI
Percept.AI provides AI-driven solutions for customer support automation, enhancing efficiency and customer experience.
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Description
Percept.AI is an advanced customer support automation platform recently acquired by Atlassian, designed to streamline interactions and optimize team workflows. By leveraging proprietary AI technology, Percept.AI can reduce customer requests by up to 60% with instant automated responses, allowing human agents to concentrate on more complex inquiries.
The platform features seamless handover processes, enabling smooth transitions between AI and human operators. It proactively engages customers, anticipating their needs through comprehensive analytics. This ensures not only efficiency but also a higher quality of customer interactions.
Percept.AI integrates effortlessly with existing systems, including support ticketing and live chat solutions, offering a holistic approach to customer support. The company emphasizes data security and privacy, making it a trustworthy choice for organizations looking to enhance their customer experience.
Significant benefits reported by users include improved ticket resolution times and enhanced customer satisfaction ratings. The platform also provides extensive resources, including case studies and guidelines, to help businesses understand the impact of AI on customer support.
For more information, visit Percept.AI.
Features
Automated Responses
The platform can handle up to 60% of incoming customer requests through automated responses, reducing the workload on support teams.
Seamless Handover
Ensures smooth transitions from AI to human agents, allowing for efficient resolution of complex issues.
Proactive Customer Engagement
Engages customers proactively by anticipating their needs through data-driven insights.
Comprehensive Analytics
Provides analytics that help businesses understand customer behavior and improve service delivery.
Integration Capabilities
Easily integrates with existing support ticketing systems and live chat platforms.
Data Security and Privacy
Prioritizes the security and privacy of customer data, ensuring compliance with industry standards.
Tags
Documentation & Support
- Installation
- Documentation
- Support
- Updates
- Online Support